Hi, I'm Mateo, and I provide tools for product teams to know their customers better.
"Brands are failing to create the positive, emotional experiences that drive customer loyalty."
As early as 2009, it was estimated that poor customer experiences led to $83 billions of lost business in the United States only.
The result is that 67 percent of customers have become “serial switchers,” customers who are willing to switch brands because of a poor customer experience.
Train your product teams on how to create delightful experiences
I use a smart combination of proven problem-solving methodologies, such as Design Thinking, Design Sprints, Service Design, and Lean Inception, that helps product teams to know their customer better so they can make informed decisions to build products people love.
“The essential skill of modern product professionals is to facilitate, not mandate, product development. Mateo is great with both: facilitating and teaching how to facilitate a product team towards great success.”
— Paulo Caroli, Lean Inception author, speaker.
Schedule a call with me and see if it’s right for you.
No commitments, nor strings attached!